FAQ

Frequently Asked Questions
Welcome! We're Here to Help.

  1. How do I choose the right size?

    Check our size chart on each product page. Measure your bust, waist, and hips – do not rely on your usual dress size. If between sizes, choose the larger one. Send us your measurements and we’ll recommend a size within 24 hours.

  2. How long does production take?

    Standard production is 15-24 business days (including delivery time). We’ll email you a production update within 48 hours of ordering.

  3. What if it doesn’t fit? Can I return it?

    You can return unworn, tagged dresses within 14 days of delivery for a refund (shipping not refunded).

  4. What payment methods do you accept?

    We accept PayPal, Visa and Mastercard– just pick your favourite at checkout.

  5. How do I place an order with custom service?

    For custom orders, please indicate your requirements (e.g., length/waist alterations) in the ‘Order Notes’ section at checkout. For complex customizations, please send an email to our customer service email address, and we will assign a staff member to follow up with you personally.

  6. Can I cancel my order?

    You can cancel within 24 hours of placing the order for a full refund.
    After that, production may have started, so we may charge a 20% cancellation fee. Contact us immediately if you need to cancel.