Return Policy

Return Policy

We want you to love every Lovaisle dress you receive. If you are not completely satisfied with your purchase, we are happy to assist with returns. Please review the following conditions before submitting a return request.

1. Return Eligibility
Ready-to-ship standard size dresses may be returned within 14 days of delivery, provided all of the following conditions are met:
  • Item is unworn, unwashed, and undamaged
  • All original tags, brand labels, and care labels are intact and attached
  • Original packaging and protective lining are intact
  • No stains, makeup residue, or odors
  • No alterations, modifications, or cutting

Important: We offer free size consultations before ordering. 

2. Return Process
Step 1: Within 14 days of delivery, email info@lovaisle.com with the following:
  • Order number
  • Reason for return
  • Clear photos showing the item in original condition
Step 2: We will review your request within 2 business days and reply with confirmation, a Return Merchandise Authorization (RMA) number, and the return address.
Step 3: Pack the item securely and ship it back, including your order number on the package.
Step 4: Please use a trackable shipping method and send us the tracking number for our records.

3. Return Shipping Costs
  • Return shipping is the buyer's responsibility
  • We do not cover return shipping costs
  • Original shipping charges are non-refundable (shipping costs were already incurred at the time of dispatch)

4. Refund Processing
After we receive and inspect the returned item:
  • Refunds will be processed within 1-3 business days
  • The refund will be issued to your original payment method
  • Bank or payment platform processing may take an additional 3-5 business days

We reserve the right to refuse a refund if the returned item shows:

  • Signs of wear
  • Damage or missing parts
  • Alterations or washing
  • Tags removed or damaged

5. Non-Returnable Items
The following items cannot be returned:
  • Clearance or "Final Sale" items
  • Worn, altered, or damaged dresses
  • Return requests submitted more than 14 days after delivery

6. Quality Guarantee
If you receive a dress with a manufacturing defect (not due to customer use), we offer:
  • Free repair
  • Free exchange
Please contact us within 14 days of delivery with photos or videos of the issue. We will resolve it promptly.

7. Contact Us
For any return-related questions:
Email: info@lovaisle.com
Brand: Lovaisle
Website: http://lovaisle.com/