Shipping Policy

Shipping

  1. Order Shipping & Delivery Rules
    We provide international shipping to most countries worldwide. All shipping timeframes below refer to the total delivery time from order confirmation to final receipt, including production and international transit.

    *Standard Order
    Please select standard shipping at checkout. The total delivery time for standard orders is 15–24 business days. All standard orders are processed in the order they are received.
    *Express Rush Order
    If you have a tight deadline, please select expedited shipping and contact our customer service with your exact event date. We will arrange priority production and shipping for you. The total delivery time for rush orders is 9–15 business days.

    For extremely urgent orders, a small rush production fee may apply depending on the schedule difficulty. Our team will confirm all details with you before proceeding.

  2. Shipping Address & Modification Rules
    Please double-check your full name, complete shipping address, postal code, and phone number before checkout.
    If your package fails delivery, gets lost, or is returned due to incorrect or incomplete customer-provided information, all reshipping fees will be the customer’s responsibility.
    *Address Change Policy: You may update your shipping address one time only while the package is still in transit. No address changes can be made once the package arrives in your destination country or local logistics station.
  3. Order Tracking
    Once your order ships out, we will send the official tracking number to your registered email. You may check your delivery status online at any time.
    *If you do not receive the tracking email, please check your spam folder first. You may also contact our support team at info@lovaisle.com for assistance.

  4.  Shipping Exceptions & Issue Handling
    *Package Delay or Lost Shipment
    If your tracking status has no updates for more than 10 business days, please contact us with your order number. We will verify and follow up with the logistics provider for you.
    *Damaged or Defective Items Upon Delivery
    If you receive a damaged or defective item, please take clear photos or videos of both the outer package and the damaged product. Submit evidence to our support email within 7 calendar days after delivery. We will review your case and, based on valid proof, offer you a refund or a replacement – whichever you prefer.